Shipping policy

We are committed to delivering your order as quickly and affordably as possible. Please read our shipping policy carefully to understand how your order will be processed and shipped.

1. Processing Time

All orders are processed and shipped from our facility within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped, which will include tracking information (where applicable).

• During periods of high demand, processing may take longer. Any significant delays will be communicated via email or a banner on our website.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options for orders within the United Kingdom.

 

3. International Shipping

We offer international shipping to the following countries: USA, Canada, all of Europe, Australia and UAE.

• Shipping costs and delivery times will be calculated and displayed at checkout based on the destination.

• International shipments may be subject to import duties, customs duties, and taxes (VAT). The recipient is responsible for these charges, which are not included in the item price or shipping cost. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

4. Digital Products Delivery

Digital products are delivered after your order has been completed, this is typically 30 days, via email upon successful completion of payment.

• The email will contain a download link or access instructions for your purchased content.

• If you do not receive the email within 28 days, please check your spam or junk folder before contacting us.

• During periods of high demand, processing may take longer. Any significant delays will be communicated via email or a banner on our website.

5. Order Tracking

When your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us via our contact form here with your name and order number, and we will look into it for you.

6. Shipping Carriers

We primarily use Royal Mail to ship our physical goods.

7. Damages and Lost Packages

Chloe Mediumship is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

• If a package is confirmed lost by the carrier, please contact us immediately so we can assist in resolving the issue.